
The folks at John Robinson's Inspection Group are definitely top notch. From answering the phones thru delivery of the report, I didn't once hear a single unfriendly voice. And when the winter rains flooded out our inspection day (literally, the roads were all closed an hour before our scheduled time) they didn't penalize us for cancelling at the last minute and were only too helpful in rescheduling as quickly as possible.
Andrew was our inspector and he was incredibly thorough and didn't mind at all talking me through all of the things he was looking at/for. His technical knowledge of the many things they examine is backed by years of field service and his ability to explain the how's and why's of what he was examining at a layperson's level made the whole experience a lot less intimidating.
I had prided myself with having a critical eye with at least a little knowledge from previous experince in contracting, but Andrew definitely opened my eyes to things that I never otherwise would have seen. Once the inspection was done, he went over all the photos and recapped what we talked about during the walkthru and when asked also had plenty of suggestions for how to approach repairs and/or get second opinions if I felt the need.
Overall the experience was great and left me feeling much more tuned into the details of the home we are buying. I feel like I got a lot more out of being at the inspection than if I were relying only on the printed report. The only suggestion I might offer is to some how squeeze a little more resolution out of the photos. The images in the PDF report were often a little low-res and if I hadn't been there I would struggle with knowing what was being detailed.
Beyond that, 5-star no question.